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Frequently asked questions
Here you will find answers to common questions. If you don't find the right answer to your question here, you can always contact our customer support.
Delivery
Does motogadget also ship outside of Europe?
Yes, we ship worldwide. Shipping charges apply and will be added at checkout.
How long does it take to receive my order?
It depends on where you are located. Paid orders within Europe take about 3-7 business days, deliveries abroad can take between 7-16 days. Delivery details will be provided in your confirmation email.
Other delivery questions
For further questions about deliveries please contact us via our contact form.
Return
What are the return conditions?
In general, all items purchased from our webshop can be returned within 14 days of receipt without giving any reason. The products must be returned unused and in their original condition. Each return must be accompanied by a cancellation form. The cost of return shipping is borne by the customer.
I bought elsewhere
Please contact the retailer from whom you purchased. We do not take back goods that were not purchased in our store.
Other return question
For further questions about deliveries please contact us via our contact form.
Cooperations
Can motogadget also show my bike on social media and in the store?
We are happy about the many submissions of projects with our products. Feel free to contact us via the cooperation button and we will get back to you.
Who owns the bikes on your site?
You will always find the reference to the respective creator on the pictures. For questions about specific bikes you can contact us via the cooperation button. Follow us on Instagram and Facebook for many conversions from around the world.
Complaint
Where do I go for technical questions?
If you have any technical questions, please contact our support team using the appropriate form on our home page.
What do I do with a defective item?
If a product does not work properly within the legal warranty period, please contact our support (link on the home page) or the dealer from whom you purchased the product.
What do I have to consider for a repair?
After you have contacted our support and a repair has been arranged, please fill out a repair form and send it back to us with the well-packed product.